Return Policy
Return Window
Customers may request a return within 30 days after confirmed delivery of the order. Before returning any item, customers must contact us so that we can review the request, determine eligibility, and provide the appropriate return instructions.
Return Eligibility
Unless an item was received defective, damaged, incorrect, or otherwise eligible under applicable law, returned merchandise must be unused, unworn, unwashed, unaltered, and in its original condition.
All included parts, accessories, manuals, product documentation, and original packaging must be returned with the item. Proof of purchase is required for all return requests.
Non-Returnable Items
Certain items may be excluded from return for health, safety, personalization, hygiene, or product-integrity reasons.
Non-returnable items may include, without limitation, personalized or customized goods, opened hygiene-sensitive products, gift cards, items marked as final sale, and products expressly identified as non-returnable.
Any applicable exclusions will be stated on the product page or communicated before a return request is approved.
How to Request a Return
To request a return, please contact us at service@dlomyro.com and provide your order number, the item you wish to return, the reason for the return, and photos or videos where relevant.
Please do not return any item before receiving return authorization and instructions from our customer support team.
Return Address
Please do not send returns to our business registration address. Once your return request is approved, our customer support team will provide the appropriate return warehouse address and return instructions.
Damaged, Defective, Incorrect, or Incomplete Orders
Customers should inspect their order promptly after delivery. If an item is damaged, defective, incorrect, or incomplete, please contact us as soon as possible.
To help us review the matter, please include your order number and clear photos of the product, packaging, and shipping label. We will review the submitted information and, where the claim is validated, provide an appropriate replacement, refund, or return solution at no additional cost to the customer, in accordance with applicable law and our store policies.
Return Shipping
Customers are generally responsible for return shipping costs for preference-based returns, including returns due to change of mind, incorrect selection, or other reasons not caused by an error on our part.
If dlomyro confirms that an item was defective, damaged, incorrect, or incomplete, we will provide an appropriate replacement, refund, or return solution at no additional cost to the customer, together with the applicable return or resolution instructions.
Original shipping charges are not refundable unless required by applicable law or expressly stated otherwise.
Refunds
Approved refunds will be issued to the original payment method within 5–10 business days after the returned item has been received and inspected.
After the refund has been issued, additional time may be required for the refund to appear in your account depending on the payment provider, card issuer, or financial institution involved.
Where permitted and clearly applicable, we may deduct amounts for missing parts, excessive use, damage, alteration, or loss in value of the returned item.
Exchanges
Exchange availability depends on current product availability and inventory levels.
In some cases, the fastest option may be to return an eligible item and place a new order after the return request has been approved.
Order Cancellations
Cancellation requests must be submitted as promptly as possible after an order is placed.
We cannot guarantee that an order can be canceled once order processing, fulfillment, shipment preparation, or dispatch has begun.
Contact Us
If you have any questions regarding returns, exchanges, cancellations, or refunds, please contact us at service@dlomyro.com.