Shipping Policy

Shipping Policy

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Order processing includes payment verification, product preparation, quality checks, and packaging before shipment.

Please note that order processing time is separate from shipping transit time.

During peak seasons, holidays, promotional events, or periods of high order volume, processing times may take slightly longer than usual.

Fulfillment and Shipping Origin

Orders may be fulfilled from our own or partner facilities depending on inventory availability and the delivery destination.

Shipping Methods, Costs, and Delivery Estimates

Available shipping methods, shipping costs, and estimated delivery times are displayed at checkout based on your shipping address and selected shipping option.

Free Shipping 
Eligible orders of US$49 or more qualify for free standard shipping. Any geographic 
restrictions or exclusions will be displayed during checkout before payment. 

Estimated Delivery Times

United States Orders

Standard shipping generally takes approximately:

5–12 business days after dispatch

International Orders

International delivery times may vary depending on the destination country, shipping carrier, customs processing, and local delivery conditions.

Estimated international delivery times are typically:

7–20 business days after dispatch

Please note that all delivery estimates are approximate and do not represent guaranteed delivery dates.

Tracking Information

Once your order has been shipped, a shipping confirmation email with tracking information will be sent to the email address provided during checkout.

Please allow 24–48 hours for tracking information to become available or update after shipment.

Some carriers may provide limited tracking updates during transit or update tracking information only at certain delivery milestones.

Delivery Delays

While we make every effort to ensure timely delivery, shipping delays may occur due to circumstances outside of our reasonable control, including:

  • Carrier delays
  • Weather conditions
  • Holidays
  • Customs inspections or processing
  • Transportation disruptions
  • Remote delivery locations
  • Incorrect shipping information

We will provide assistance and available updates whenever possible; however, we cannot guarantee carrier transit times once an order has been shipped.

Customer-Provided Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping information, please contact us as soon as possible.

We cannot guarantee that changes can be made after an order has entered processing or shipment preparation.

If a package cannot be delivered due to incorrect or incomplete information provided by the customer, additional shipping costs may apply for reshipment.

International Orders

For international shipments, customs duties, import taxes, brokerage fees, clearance charges, or other local fees may apply depending on the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the recipient and are not controlled by dlomyro.

Customs processing may affect the final delivery timeframe.

Lost, Stolen, or Delivered Packages

If your tracking information shows that your package has been delivered but you cannot locate it, please check the following locations first:

  • Mailbox
  • Delivery area
  • Building reception
  • Household members
  • Neighbors

If you are still unable to locate your package, please contact us and we will assist you in reviewing the available shipping information.

Resolution of lost, stolen, delayed, or delivered package issues depends on the specific circumstances of the shipment and applicable carrier procedures.

Split Shipments

Some orders may be shipped in multiple packages depending on product availability, warehouse processing, or shipping arrangements.

If your order is shipped separately, each package may have its own tracking number and may arrive at different times.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Email: service@dlomyro.com